Network operations refer to activities carried out by internal network personnel or by third parties that companies and service providers rely on to monitor, manage and respond to alerts about the availability and performance of their network. The staff with primary responsibilities for network operations are often called network operations analysts or network operations engineers.
What is NOC? A network operations center, often called a NOC (pronounced "knock"), is typically a centralized location where network operating personnel provide supervision, monitoring, and management of network, servers, databases, firewalls, related devices, and external services 24 hours a day. , 7 days a week, 365 days a year. This infrastructure environment can be located and / or with a cloud-based provider.
Some key operational activities of the network are:
Communication management (email, voice and video)
Performance, quality and optimization reports.
Software / firmware installation, troubleshooting and updating of network elements.
Backup and archive
Intrusion Prevention System (IPS) and implementation and monitoring of other security tools, in collaboration with Security Operations
Threat analysis and blast beam analysis in collaboration with security operations
Challenges for network operations.
Due to the complexity of today's networks and services, especially in light of the adoption of cloud-based infrastructure and SaaS applications, network operations personnel face many challenges, not just to obtain information. The same technology, but to maintain simplified access to communications between all stakeholders
Some important network operational challenges include:
Lack of collaboration / coordination between teams.
The rapid pace of change in the cloud and dynamic orchestration of resources means that documentation is generally not updated for troubleshooting
Troubleshooting takes time because it often involves mapping data across multiple devices and toolkits and requires manual processes to make correct diagnoses.
Many different tools from different vendors are used that may require staff to work with different technologies, low-level utilities, and command line interfaces (CLI)
Problems arise and then disappear when all the information necessary for troubleshooting is collected
Older staff often needs to be scaled to assess root causes